GENERAL CONSIDERATIONS AND SCOPE

• Trendy Connections (Pvt) Ltd as Trendy Store, maintains the internet portal www.trendy.lk formally www.trendystore.lk, a fashion online store. On trendy.lk customers will be offered goods. The offering on this site is only directed at end users of legal age. Goods will only be sold in normal household quantities. These terms and conditions find application in all contracts which members enter into via trendy.lk as well as all general business relationships between Trendy and its customers. We do not accept any other terms and conditions unless explicitly stated otherwise. If periods are stated in working days, these include all weekdays except Saturday and Sunday and all statutory holidays.

USE OF Trendy.LK

• As part of the registration as a customer of you will be asked to submit personal data. You are responsible for ensuring that the data is complete and correct. After you have completed the registration process, you will receive a confirmation of your registration by email. To facilitate access to the online service on trendy.lk, you will receive a password. You are obliged to treat this password and any other access data confidential and protected from access by unauthorized third parties.
• In the password protected area you can access your recently shipped and/or completed orders. In this area you can also change, administer and save your own data and potential subscriptions of newsletters.

PRICES AND SHIPPING FEES

• For orders the prices which are listed at the time of your order on the product page apply. These prices are exclusive of taxes, and the final price (inclusive of taxes) are shown in the shopping cart page.
• We accept various credit cards, e.g. Visa, American Express, Master and will charge the invoice to your credit card immediately after receipt and dispatch of the order.

VOUCHERS

• Vouchers are only valid for the period announced at issue or a maximum of 1 year from the time of issuance. An extension or a transfer to another user/ customer is not possible.
• Vouchers are non-transferable.
• Vouchers cannot be deducted from shipping costs, if applicable.

DELIVERY

• Delivery will only be given to the shipping address provided by you. It is your responsibility that it is possible to ship to the address during normal working hours.
• We ship according to the delivery timelines provided for each product. We ensure that we ship as early as possible, but for some products the timelines are longer due to availability of products.
• Trendy does not assume any sourcing risk especially with reference to a purchase by description. For returns policies, please check our section on Delivery and Returns.

SERVICE AND COMPLAINTS

• The satisfaction of our members is close to our hearts. Therefore, we endeavor to deal with your concerns as quickly as possible and always provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department: Email: e.commerce@trendyclub.net

DATA SECURITY

• As part of your registration as a customer on trendystore.lk you will be asked to provide personal data. This is data which is required by us to process the contracts concluded on www.trendy.lk. All personal data is confidential and will be treated by us in accordance with relevant legal regulations. To safeguard your privacy in online payment transactions trendystore.lk uses the latest encryption techniques through our payment gateways.

IMAGE RIGHTS

• All rights to use imagery on trendy.lk lie with Trendy Connections (Pvt) Ltd. The use of the material - in whatever form - is prohibited unless explicit permission from Trendy has been granted.

DELIVERY & RETURNS

• We usually deliver within 3-4 working days of placement of the order. For orders with multiple items and different delivery times, the longest delivery time of 4-7 working days applies.

We would like you to have complete peace of mind when buying products from trendy.lk. You can return all items through our showroom only within 14 days of receipt for a full refund of the item purchased. The refunded amount will be credited back to your bank account after you send us the necessary details of it through email to e.commerce@trendyclub.net. 

RETURNS & EXCHANGES

Send a mail to e.commerce@trendyclub.net with the following details such as order number, product code, quantity, reason for the exchange. We shall communicate via e-mail or mobile. After receiving said mail or online chat message we will inform our sales team to prepare you to exchange the item. The item must have its original retail tag and original packaging in an acceptable resalable condition and undamaged if not already in order for us to accept the exchange, if not we reserve the right to reject the item. Please see our Returns and Exchange Policy for all related information. 

RETURN OPTION

It's a simple 2 step process:

• Please write to us at e.commerce@trendyclub.net from your registered email ID along with your order ID & registered phone number so that our customer service team may assist you.
• In case of damaged/broken goods, send us the images on e.commerce@trendyclub.net.