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Terms & Conditions

GENERAL CONSIDERATIONS AND SCOPE

  • Trendy Connections (Pvt) Ltd as Trendy Store, maintains the internet portal www.trendystore.lk, a fashion online store . On trendystore.lk customers will be offered goods. The offering on this site is only directed at end users of legal age. Goods will only be sold in normal household quantities. These terms and conditions find application in all contracts which members enter into via trendystore.lk as well as all general business relationships between Trendy and its customers. We do not accept any other terms and conditions unless explicitly stated otherwise. If periods are stated in working days, these include all weekdays except Saturday and Sunday and all statutory holidays.

USE OF TrendyStore.LK

  • As part of the registration as a customer of you will be asked to submit personal data. You are responsible for ensuring that the data is complete and correct. After you have completed the registration process, you will receive a confirmation of your registration by email. To facilitate access to the online service on trendystore.lk, you will receive a password. You are obliged to treat this password and any other access data confidential and protected from access by unauthorized third parties.
  • In the password protected area you can access your recently shipped and/or completed orders. In this area you can also change, administer and save your own data and potential subscriptions of newsletters.

PRICES AND SHIPPING FEES

  • For orders the prices which are listed at the time of your order on the product page apply. These prices are exclusive of taxes and the final price (inclusive of taxes) are shown in the shopping cart page.
  • We accepts various credit cards, e.g. Visa, American Express, Master and will charge the invoice to your credit card immediately after receipt and dispatch of the order.

VOUCHERS

  • Vouchers are only valid for the period announced at issue or a maximum of 1 year from the time of issuance. An extension or a transfer to another user/ customer is not possible.
  • Vouchers are non-transferable.
  • Vouchers cannot be deducted from shipping costs, if applicable.

DELIVERY

  • Delivery will only be given to the shipping address provided by you. It is your responsibility that it is possible to ship to the address during normal working hours.
  • We ship according to the delivery timelines provided for each product. We ensure that we ship as early as possible, but for some products the timelines are longer due to availability of products.
  • Trendy does not assume any sourcing risk especially with reference to a purchase by description. For returns policies, please check our section on Delivery and Returns.

SERVICE AND COMPLAINTS

  • The satisfaction of our members is close to our hearts. Therefore, we endeavor to deal with your concerns as quickly as possible and always provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department: Email: niresh@trendyclub.net

DATA SECURITY

  • As part of your registration as a customer on trendystore.lk you will be asked to provide personal data. This is data which is required by us to process the contracts concluded on www.trendystore.lk. All personal data is confidential and will be treated by us in accordance with relevant legal regulations. To safeguard your privacy in online payment transactions trendystore.lk uses the latest encryption techniques through our payment gateways.

IMAGE RIGHTS

  • All rights to use imagery on trendystore.lk lie with Trendy Connections (Pvt) Ltd. The use of the material - in whatever form - is prohibited unless explicit permission from Trendy has been granted.

DELIVERY & RETURNS

  • We usually deliver within 4-7 working days of placement of the order. For orders with multiple items and different delivery times, the longest delivery time applies.

We would like you to have complete peace of mind when buying products from trendystore.lk. You can return all items through our showroom only within 14 days of receipt for a full refund of the item purchased. The refunded amount will be credited back to your bank account after you send us the necessary details of it through email to niresh@trendyclub.net.

Return/Exchanges via showroom / retail store only

Send a mail to niresh@trendyclub.net with the following details such as order number, product code, quantity, reason for the exchange. We shall communicate via e-mail or mobile. After recieving said mail or chat message we will inform our sales team to prepare for you to come and exchange the item. The item must have its original retail tag in order for us to accept the exchange, if not we reserve the right to reject the item. All exchanges must be done through our showroom at No. 36, Pangiriwatta Road, Delkanda, Nugegoda. If you are not within the colombo city limits then returns/exchanges cannot be made via courier because we work with third parties (logistics companies) and they do not facilitate return/exchanges but we humbly request from you to check the item you have recieved while the delivery agent is there and make sure that the item is correct: size, color, price so you don't have to issue a return seperately.     

RETURN OPTION

It's a simple 2 step process:

  • Please write to us at niresh@trendyclub.net from your registered email ID along with your order ID & registered phone number so that our customer service team may assist you.
  • In case of damaged/broken goods, send us the images on niresh@trendystore.lk.

Free Delivery

Shop with us and take advantage of our islandwide free delivery on all orders.

Authenticity Assured

Shop with trust and confidence, knowing that every item you purchase from us is 100% genuine.

Secure Payments

Shop confidently knowing that your transactions are safe and secure with us.

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